This policy applies to digital products sold by RDahunan I.T. Services through ShopLinks PH. Partner recommendations that open Shopee, Lazada, TikTok, or another marketplace are sold by that third party and follow its own return and refund rules.
1. Report a problem within 7 days
Contact us within 7 days of delivery if a file is defective or the wrong product was delivered. Problems reported after 7 days are reviewed case by case, but we cannot promise a refund outside this window.
2. What qualifies
- The download link or file is broken, corrupted, or cannot be opened in the application named on the product page.
- A different product, version, or format from the one you ordered was delivered.
- The product materially differs from its description on the product page.
- You were charged more than once for the same order.
Because a delivered digital file cannot be returned, change-of-mind requests, incompatibility with software not named on the listing, and problems caused by editing the file are generally not refundable.
3. Replacement first
We will first try to fix the problem: send a corrected file, restore or extend access, or deliver the product you actually ordered. If a replacement does not resolve the issue, we approve a refund.
4. How refunds are paid
Approved refunds are returned to the original payment method within 10 business days of approval. Your bank or wallet may take a few more days to show the credit. For manual-payment orders, the refund is sent to the account the payment came from. We do not pay refunds to a different account than the one used to pay.
Once a refund is issued, access to the product is revoked: download links stop working and the item is removed from your account library.
5. ShopLinks PDF Pro passes
A pass gives your account Pro for a set number of days, starting when the payment is confirmed (or when Pro you already have ends). If Pro does not work because of a problem on our side, we add back the days you lost or refund the pass. If you have not sent any document with Pro yet, you can ask for a refund within 7 days of buying it. Once a pass has been used, change-of-mind refunds are not available. A refunded pass stops giving Pro right away; documents you already signed stay in your account under the free-plan keep period.
6. How to request
Send your order ID and the email address used at checkout through the contact page or to shoplinks-ph@rdahunanitservices.com, with a short description of the problem and, if possible, a screenshot of the error. Do not include passwords, PINs, or full payment credentials. We acknowledge requests within 2 business days.
7. Your statutory rights
Nothing in this policy limits rights that cannot be waived under the Consumer Act of the Philippines or other applicable consumer-protection law. See the Terms of service for how complaints are handled.